Switching fast into 2022 mode – what are the biggest ways in which technology is changing business operations? Geoff Dodd sees two (2) major software developments that will massively impact how your business might run:
First: The application of artificial intelligence into conversational A.I. Google has already advanced a long way with its Google Duplex. This year there is also Open AI GPT-3 which can write software code, and send emails, using a massive language model. Impressive in its scope.
Secondly, the metaverse. This is a vast construction of virtual reality ‘Worlds’ where both businesses and governments can operate malls, storefronts, service desks, in a more efficient style and manner. Vast numbers of transactions will happen quickly, using the speed, scalability, and efficiency of cryptocurrencies.
Conversational A.I.
Early tests of Google Duplex proved 3 years ago that people cannot tell the difference between A.I. powered conversation and the human voice! Duplex has expanded beyond the USA to Canada, the UK, Australia and New Zealand. The first mover advantage has gone to Google (Alphabet) Ltd.
Ideal applications of conversational A.I. include order-taking in busy restaurants and in fast food drive-throughs. The A.I. software learns to mimic human voice patterns. It can also recognize individual customers and recall their favourites and preferences.
In fact, conversational A.I. software used in a business setting can predict what people will choose and want – even before they know it themselves!
There are working A.I. chatbots (e.g. for Facebook Messenger). Amazon Alexa and Google Assistant, and Apple’s Siri are further examples that facilitate billions of dollars in business flows annually.
The Metaverse
All-encompassing in size and scope, the metaverse is a multi-trillion dollar tech convergence. It’s the reason why Mark Zuckerberg has re-branded the Facebook Group as ‘Meta’ in name. Zuckerberg is investing billions in software for dominance in the metaverse. He already has a waiting audience of about 2.8 billion Facebook users Worldwide.
Many other billionaires are betting on, and investing in the Metaverse. Game creating companies like ‘Unity’ are buying up software developers like Weta Digital in Wellington, New Zealand. This is the digital graphics animation designing company co-founded by Sir Peter Jackson, the movie producer and director. Think: Lord Of The Rings, and other blockbusters.
How is technology changing business in 2022?
Other changes coming down the pipeline for 2022 must include the massive adoption of cryptocurrencies. Banks and investment firms are quickly preparing their on-ramps. The U.S. Senate and The House are already holding meetings between the Financial Services Committee, and the CEOs of major crypto companies. The SEC versus Ripple fiasco, sham court case in the U.S. Federal Court will be settled early in 2022. A new regulator may soon be created and established. A specialized regulator, for crypto assets. Cryptocurrencies are due to disrupt the mainstream banking sector very soon.
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Geoff Dodd, Online Course Business School Editor in Chief.
