Tag: Lifetime Value Of The Customer

Customer Service Skills

Top class customer service skills training program. Applying for a job? What to include in your customer service skills resume or CV. Listen closely now … it’s critical for you

Marketing communications include World Class customer service skills training. See our infographic? Think: It’s 100% about the customer. The best tip is: keep your ego out of it. And don’t be triggered emotionally. Replace frustration and anger with positive thinking. Pre-plan. Practice some neat phrases: “Thank you! I’m grateful for the feedback! We love to hear exactly what our customers think.”

Customer Service Skills Examples

A definition of customer service would put it in the basket of, “all the communications between a company and its clients / customers.” That is: ongoing marketing: lifetime of the customer.

Specific customer service examples: “let’s work together to solve this problem.” “OK, I’m listening….”

Requisite Skills and Qualities in Communication:

  1. Ability to keep using positive language. (Switch from any negative words …
  2. Listening skills (all important,) and empathy for feelings …
  3. Patience. Self-control is a practiced behavior.
  4. Problem solving skills. Creative thinking.
  5. Taking the initiative. Accepting responsibility for the outcome
  6. Persuasion. Persuasive speaking with full emotional intelligence. That is, awareness of subtle emotional tones.
  7. Clarity of spoken and written communications.
  8. Adaptability and flexibility with reflective thought …
 

Get free information by simply subscribing above. You might be surprised by what you can do on The Internet. Uplevel your whole life. Get extra income to help support your family. (I know that times have been really tough lately … and I want to help you get more money than you’re getting doing customer service work.) Add this into the mix. If you want to. It’s completely up to you.

You are free to unsubscribe at any time. One click will do it. Your personal info is safe with us.

Attaining skills at Internet marketing is a great way to add to your customer service skills resume. (CV). Training in anything Internet or I.T. related will be a huge benefit to you. It could place you ahead of competitors in the line for a customer support / service job.

I know this because I have been involved with dozens of companies on The Internet since 1996. That feels like a lifetime of learning. I guess it is. Did you realize that universities are slowly going out of fashion? Colleges, too, are simply an uneconomic way to deliver education. Google gives us all the information we need, with a single click. Or with your voice prompt. Search for absolutely anything that you need to know in 2022 about training for a customer service position. There is undoubtedly a ton of information available to you in YouTube videos.

I truly hope that I have been of assistance to you. Please remember to use positive thinking. Replace any bad emotion or negativity with neat, skillful positivity.

The future’s exciting for you now. You can do magic in your communications. Work with style, pizazz and a flourish. Observe your own thinking and switch it into the positive mode. OK?

Thank you for your visit to our business school today.

Geoff Dodd, Founder. Online Course Business School, New Zealand. Oceania.

More courses on creative business copywriting

3 Business Marketing Skills

Essential and critical success factors! The Top 3 business marketing skills you’ll need to rake in online profits today…

What are the essential 3 business marketing skills you’ll need to absolutely master? These specific skill sets will DRIVE your Ultimate Success on The Internet. Do you know what they are? Keep reading …

  1. Ability to get Laser-targeted Web Traffic. Also known as ‘eye-balls to your offer,’ or interested visitors. Can you draw enough attention to your Web site and its offers? Are you paying for impressions? (CPM). Are you getting readership? The skills of acquiring traffic might include using mailing lists. You might do a JV or joint venture with someone who has a large mailing list of buyers.
  2. Conversion. The ability to convert Web visitors into subscribers and paying customers. This is definitely a copywriting role. See our copywriting pdf template. Conversion covers questions like, how do you get someone to take action, when engaging with your Web page? What will trigger them to take action? There is a whole customer ‘journey’ through your many messages: your ad, a preselling page, free info, a video to watch, a sales page, an order form, a thank you page, etc. Later you’ll send follow up emails and back-end marketing … (Here’s an example of a high converting landing page… )
  3. Economics. If you are paying for your Web visitors, what is the EPC or earnings per click rate for each product? What is the lifetime value of the customer, on average? Is the refund rate being kept under control? What delivery and fulfilment costs are there? Fixed costs? Skills with mathematics and financial management are critical to your online success! Develop this CFO awareness.

Mastering Top 3 business marketing skills

Customer acquisition: The ability to go out into a ‘cold’ marketplace and get paying customers. The Digital Age has transformed this. So we now speak of Web Traffic, Conversion and the overall economics of the online business operation.

In acquiring a new customer, an experienced marketer is usually willing to make a small loss, or break even. A lead magnet is useful: a free report, a video, a pdf e-Book or a tiny piece of software. The free gift ‘triggers’ or incentivizes the prospect to get engaged with the selling process. A digital ‘gift’ has a very low cost.

The first step might be a low cost front-end product at the wide opening of a marketing funnel. Each customer moves through a series of steps in the funnel. There are both ‘upsells’ and ‘downsells’ at forked decision points. Related products are offered. These upsells extend or complement what the main product can do.

Learn the top 3 business marketing skills you need to make sales online
 

You make the first sale to get the customer. Why? To start the relationship! Add value to the customer. The above image is worth investigating. You will get about 10 free marketing tools in there, at LeadsLeap. I highly recommend it, as a leads generation system.

Positioning of your product and brand is important. What is unique and different about it? How does it stand out in a crowded market? Define your own category in the market. Superior. Your top 3 business marketing skills will now include writing up the benefits and the unique selling proposition.

Repackage and create a unique offer. A bundle. A membership site. A subscription will make every customer more valuable. Microsoft does this with its Office 360 suite, for example. It occupies its own software category. That makes for great economics.

 

Privacy: your personal details are safe with us. We hate spam. We would never, ever share or sell your private info. You can unsubscribe at any time. I don’t think you’ll want to miss the goodies, though. The very best Web tools for your video marketing. Stuff for SEO. Info on what’s working online right now… up to the minute. How to increase your targeted Web traffic.

So that’s the real oil. The free training on the essential 3 business marketing skills. We have deviated a little towards Web tools and funnels. High converting landing pages, too. All part of the process of generating targeted Web traffic, improving conversion, and the economics of your online enterprise!

Geoff Dodd, Online Course Business School, New Zealand

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